Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly to us, including when you create an account, add pet profiles, use our services, or contact our support team. This may include:
- Name, email address, and account credentials
- Pet information (name, breed, age, weight, medical history)
- Location data for finding nearby veterinarians and services
- Usage data and app interaction patterns
- Payment information processed through secure third-party providers
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including:
- Providing AI-powered health insights and recommendations
- Sending smart reminders for vaccinations and appointments
- Connecting you with veterinarians and service providers
- Personalizing your marketplace experience
- Facilitating community features and lost pet alerts
3. Data Security
We implement industry-standard security measures to protect your personal information. All data is encrypted in transit and at rest. We regularly review and update our security practices to ensure your data remains safe.
4. Data Sharing
We do not sell your personal information to third parties. We may share anonymized, aggregated data for research and improvement purposes. Pet health data is only shared with veterinarians when you explicitly consent.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request a copy of all data we hold about you and your pets.
6. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@vitalpet.ai.